Refund Policy

Please read the following conditions on returning goods to Thermal Roll Warehouse

1. If there is any concern (faulty issue, etc.), you must contact Thermal Roll Warehouse in writing within 10 days from the date of delivery.
2. Return of stock must be in a box, intact and in re-saleable condition – any stock containing any writing, stickers or markings will not be accepted.
3. Please make sure before opening the package that the goods are compatible with the device (For example, checking the model number of a cartridge to make sure it fits your printer).
4. If you are unsure about the product you are purchasing, you can contact our sales team who are always available to assist you with your purchase.
5. It’s the customer’s responsibility to pay the freight charges for goods returned along with the original proof of purchase issued to them.
6. Return Authorisations are only valid for 30 days.
7. 20% restocking fee is applicable for incorrect stock ordered.